Question 1

Can I get a custom order?

Accepted Answer

Absolutely! All of our party favours are customisable - simply provide theme requests on checkout. 
You can also order a custom cake topper via the website.

If you are unsure, or want to chat theme ideas before ordering, email us on sunsetconfetti@gmail.com (sunsetconfetti@gmail.com)or DM us on Facebook or Instagram.

Question 2

How do custom orders work?

Accepted Answer

1. Place your order online and provide as much detail about theme, colours, special requests. You can also send us inspo photos via social media or email. Or, you can give us total design control - we love this too!
2. We will start work on your design proofs.
3. Design proofs will be emailed to you for approval. 
4. You can request two (2) rounds of minor changes. Any major design changes may incur additional fees. 
5. Once approved, we go in to production (2-4 weeks out from your event date).

Question 3

What is your processing time?

Accepted Answer

Our processing time is approximately 2 weeks. However, it is important to note that orders are created based on event date, not order date. So if you order in June for a September birthday, we will work on your order in August/ early September. This is so we can accommodate as many of your beautiful orders as possible (and you don't have to worry about melting chocolates for months on end!).

Question 4

Is there a minimum order quantity?

Accepted Answer

Nope! For individual items, there is no minimum order quantity. 
Our favour bundles do have a minimum of 12 pieces per favour.

Question 5

Can I buy in bulk for events?

Accepted Answer

Sure thing! Email us at sunsetconfetti@gmail.com (sunsetconfetti@gmail.com)to discuss your requirements & timelines to ensure we can meet your needs.

Question 6

Shipping & Returns

Accepted Answer

Our products are shipped via Australia Post and include a tracking number. Please note that express shipping only fast tracks the delivery. It does not fast track the processing time for your order.

Due to the custom nature of our products, we cannot accept returns.

Question 7

What are your cake toppers made out of?

Accepted Answer

Our cake toppers are made out of high-quality cardstock, including textured matte , glitter, holographic, and metallic materials.

We do not offer acrylic cake toppers at this time.

Frequently Asked Questions